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Terms and conditions

Terms and Conditions

1. Use of the Website

The Away with the fairies website (awaywiththefairies.ie) is for your personal use subject to these terms and conditions. By accessing and using the website you agree to be bound by these terms and conditions. These terms and conditions do not affect your statutory rights.

2. Registration

To register with The Away with the fairies website you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. We in turn commit to manage your details as per our Privacy Policy detailed below.

3. Password and Security

When you register to use the Away with the fairies website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting awayfairies@gmail.com immediately. If  Away with the fairies has reason to believe that there is likely to be a breach of security or misuse of the website, we may require you to change your password or we may suspend your account in accordance with paragraph 5 below.

4. Intellectual Property and Copyright

The content of the Away with the fairies  website is protected by copyright, trademarks, database and other intellectual property rights. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on The Away with the fairies website without written permission from Away with the fairies Company.

5. Right to Suspend or Cancel Your Registration

Away with the fairies may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

6. Product Description

6.1. Products for sale on The Away with the fairies  website are not toys. Small items may present a choking hazard for children under 3 years old.

6.2. The door colour represented on screen may vary slightly due to differing screen resolutions. The door shape and embellishments may vary from those depicted as each item is handmade and handcrafted.

6.3. The placing and fixing of the door is the customer’s responsibility. Away with the fairies accepts no responsibility for damage created to personal property through the use, placement or fixing of the product.

7. Order Acceptance

Our acceptance of an order takes place on conclusion of payment through  sage pay, at which point the purchase contract will be made and you will be charged for your order.

8. Exchange or Refund Policy

We want you to be entirely satisfied with your purchase. If for any reason this is not the case, we will gladly exchange or refund your purchase according to our exchange or refund policy detailed below.

8.1. To request an exchange or refund for all or part of your purchase, simply return the item/s in their original condition and packaging within 7 business days of receipt, quoting your name, email address, invoice number and contact number as well as reason for return. The original delivery charge for any order is not refundable. The new delivery charge for an exchange item will be charged at our usual shipping rates. The return delivery charge for a refunded item is the responsibility of the sender.

8.2. Please be sure to pack your items carefully for postage as we are not responsible for any merchandise damaged or lost via return delivery. We recommend registered post.

8.3. The address for an exchange or refund is:

Away with the fairies
Coppenagh
Kylebrack
Loughrea
County Galway

8.4. Please note that our products are not toys. They are not designed to be handled and are for display/decoration purposes only. They can break if used in a rough manner. Our exchange or refund policy does not cover breakages from rough usage.

9. Applicable Law

These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland and any disputes will be decided only by the Irish courts.

10. Shipping and Delivery

10.1. We are not liable for any loss or damage caused by third parties, or responsible for any delays in delivery due to unforeseen circumstances.

10.2. Delivery will be made to the address specified by you on the completed order form. You have the option to add special delivery requests and while we make every effort to deliver your goods according to these requests, we will not be liable if we fail to do so due to circumstances beyond our control.

10.3. International deliveries may incur import fees, taxes, customs duties or other charges applied by institutions and organizations other than The Irish Fairy Door Company and these are the sole responsibility of the customer.

11. Pricing

11.1. All prices quoted on the Away with the fairies website are in Euros. Using PayPal lets you pay in the Euro price converted to your currency.

11.2. Away with the fairies reserves the right to change the pricing at any time without notice.

12. Payment

We accept payment from  (www.sagepay.ie) You can use your bank account, debit and credit cards to make payments by adding them to your account and choose how to pay each time you shop online.

13. Typographical Errors

In the event that a product is mistakenly listed at an incorrect price,Away with the fairies reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Away with the fairies reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Away with the fairies shall issue a credit to your credit card account in the amount of the incorrect price.


Privacy Policy

A. Commitment

Away with the fairies is committed to protecting your privacy. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at awayfairies@gmail.com

B. Information Collected

Away with the fairies collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

C. Use of Your Information and Your Preferences

We will use your information to provide and personalize our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Away with the fairies products and services. We may contact you by post, email, or telephone for these purposes. We may also contact you by newsletter and if you wish you can select to be removed for the list. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

D. Disclosure of Your Information

We will never pass your personal data to any third party, except for any successors in title to our business and suppliers that process data on our behalf. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

E. Order and Payment Processing

In some cases we may use service providers to help us process or fulfil your orders, perform customer service, business analyses or quality control, and consequently we may share your contact information with these service providers. In such cases, we require these service providers to enter into agreements with us regarding the confidential handling of your information. We do not hold any credit card, debit card or bank account details on any transaction on this website as this is all handled by PayPal.

F. Other Websites

Our Website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

G. Cookies

“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. The Irish Fairy Door Company website may use cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

H. Access Rights

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Away with the fairies, Coppenagh, Kylebrack, Loughrea, Galway. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address or at awayfairies@gmail.com. We will promptly correct any information found to be incorrect.
Security Statement

A. Transaction security

We take your security seriously. At no time is your credit card or debit card information ever stored on our servers. To complete your payment, you will be transferred to a third-party payment services provider that operates under strict Payment Card Industry Data Security Standards (PCI-DSS). Our third-party payment services providers are SagePay (http://www.sagepay.ie/about-us) and PayPal. The payment pages are encrypted using 128-bit SSL certificates. In addition, the secure payment server uses the 3D secure protocol that enables the secure processing of payment card transactions over the internet. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
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